Professional Conduct and Client Care
At Connolly Gear Property Management we are dedicated to delivering the highest standards of client care and maintaining professionalism in all our interactions. If our services fall short of your expectations, we value your feedback and are committed to addressing your concerns.
Complaint Process
Lodging a Complaint: If you are dissatisfied with the service provided by any member of our staff or external contractors, please submit a complaint via email to complaints@connollygear.co.nz. Alternatively, you can use the contact form on our website, selecting “complaints” as the type of inquiry. You can expect a response within 24 hours of your complaint being reviewed.
Formal Review: Should your issue remain unresolved to your satisfaction, you may escalate your complaint in writing to senior management. They will conduct a formal review in accordance with our internal procedures.
Resolution Steps
Senior management will:
- Gather relevant information regarding your concerns.
- Consult with the staff member involved.
- Propose a resolution aimed at addressing the situation.
Once a resolution is agreed upon, we will implement the solution promptly.
If your complaint is still unresolved, please reach out to us directly at complaints@connollygear.co.nz, and we will be glad to investigate further.
Thank you for your feedback and for providing us with the opportunity to enhance our services.
