Please read our Tenant Handbook for everything you need to know about renting with Connolly Gear.
Rent payments must be deposited directly into our Trust Account. For enquiries or assistance, please contact accounts@connollygear.co.nz Auckland Trust Account: 02-0192-0563253-002 Christchurch Trust Account: 02-0192-0567174-002 Dunedin Trust Account: 02-0192-0567174-002 Note: We only accept rent payments via bank transfer.
Watercare payments must be directly deposited into our Trust Account. Invoices for water consumption will be issued monthly. For enquiries or assistance, please contact accounts@connollygear.co.nz. Auckland Trust Account: 02-0192-0563253-002 Christchurch Trust Account: 02-0192-0567174-002 Dunedin Trust Account: 02-0192-0567174-002 Note: We only accept watercare payments via bank transfer.
Your bond will be refunded to your bank account following the completion of the exit inspection, provided the property has been left in a reasonable condition, there are no damages, and all rent and water payments are up-to-date. Refunds will typically be processed within 7 working days. If there are outstanding issues, your property manager will discuss any required deductions. Once resolved, the remaining bond balance will be refunded within 7 working days. Any disputes will be referred to the Tenancy Tribunal for resolution.
All general and urgent maintenance requests must be submitted via the maintenance portal located on the Tenant Resources page of our website. This process is mandatory for audit purposes. Note: Maintenance requests will only be accepted via phone in cases of emergency.
We encourage all prospective tenants to visit the property in-person before submitting an application to ensure the property meets expectations. If you are unable to attend an in-person viewing please contact the property manager to discuss your situation further.
Routine inspections are conducted every 3 months or as required by the property owner's insurance policy. You will receive a notice via email approximately one week prior to your inspection, indicating the date and approximate time of the visit. Note: Photographs and notes will be taken during inspections to document the property's condition and identify any maintenance needs.
Your responsibilities are outlined in your tenancy agreement. For further guidance, we encourage you to download our Tenant Handbook. If you have any questions or require clarification, please contact your property manager directly via email.
You are responsible for obtaining personal home contents insurance. We recommend consulting an insurance advisor for specific advice regarding your insurance requirements. The property owner is responsible for insuring the property and any chattels.
As a resident, you are responsible for the maintenance of lawns and gardens throughout your tenancy, unless otherwise specified in your tenancy agreement.
You must obtain written consent from your property manager before changing any locks on the property. If your request is approved, you are required to provide a copy of the new key or door code to your property manager within 24 hours of the change.
If you anticipate difficulties in paying your rent, please contact your property manager immediately. They will work with you to explore potential solutions. Failure to address the situation promptly may result in debt recovery actions and eviction proceedings through the Tenancy Tribunal.
If you require an early release from your fixed-term tenancy, please contact your property manager directly. They will discuss your circumstances and provide you with an application for an early release. Please note that an early release is subject to mutual agreement and may involve associated costs.
You are responsible for utilities throughout your tenancy, unless otherwise specified in your tenancy agreement. To assist you with this process, we have partnered with Renti Connections, who will contact you prior to the start of your tenancy to assist with set up and competitive utility pricing options available.
